FAQs
General Enquiries
When is the Melbourne International Jazz Festival?
The 2024 Melbourne International Jazz Festival will take place from 18—27 October 2024.
Are there any free events?
Yes. Approximately 35% of our 2024 program is free to attend—just turn up and enjoy.
Where can I get a printed program?
This year, we’re changing things up and slimming things down; opting for an eco-friendlier approach to our program guide production by printing a small pocket-sized guide instead of a full program guide booklet. The MIJF 2024 pocket guide is available at various venues across metro Melbourne. If you’d like a digital version, you can download it here.
Feedback and Complaints Handling
For any feedback, questions or complaints, please contact the Melbourne International Jazz Festival on (03) 9001 1388 or by emailing info@melbournejazz.com
Our full complaints handling policy can be found here.
Jazz at the Bowl
Where can I find my ticket to Jazz at the Bowl?
You can find tickets in the Order History in the Ticketek customer portal. Make sure to log in with the email you used to purchase the tickets.
Can children attend Jazz at the Bowl?
Jazz at the Bowl is open to all ages, however children over the age of two years old are required to hold a valid ticket to gain entry to the event. Children under the age of 18 must attend with a parent or guardian. There are a number of bars around the venue.
Children under two years of age may be admitted at no cost in line with the Arts Centre’s Babes In Arms policy. More info can be found here: https://www.artscentremelbourne.com.au/about-us/faqs/kids-and-families
How do I get to Jazz at the Bowl?
Limited parking is available nearby in the Arts Centre Melbourne/NGV car park, (Sturt St, Southbank) or at the Australian Ballet Centre car park (2 Kavanagh St, Southbank). There are also limited street parking options available around the Bowl and the Botanic Gardens.
Flinders Street Train Station is the closest to the venue and is about a 15-minute walk from the station. For timetable information and trip planning visit PTV.
The Grant St/Police Memorial tram stop (Stop #17) is 500m approx. from the main entrance to the Sidney Myer Music Bowl. All trams along the St Kilda Road corridor stop here. These include the 3/3a, 5, 6, 16, 64, 67 and 72. For timetable information visit PTV or Yarra Trams.
What is access like at the Bowl?
Sidney Myer Music Bowl has wheelchair accessible seating (subject to availability) and assistive listening, and Companion Card tickets are available for all ticketed events. For more info please see here: www.artscentremelbourne.com.au/visit/access
How do I make accessible bookings?
Customers looking to speak with someone about access needs can call 1300 665 915, Ticketek’s Accessible Ticket booking line – opening hours: Monday to Friday 9am-5pm (AEDT). For more info, including an accessible booking form, can be found here: help.ticketek.com.au/How-do-I-book-an-Accessible-Ticket.
Customers may also book wheelchair-accessible spaces online through the standard purchase path, by selecting the Accessible option in the ticket type menu.
What can I bring to the Sidney Myer Music Bowl?
For a full Conditions of Entry, please see the Arts Centre Melbourne’s website: https://www.artscentremelbourne.com.au/conditions-of-entry
We are so excited to take over the Bowl again this year for what is going to be an amazing day of music!
- As we all know in Melbourne, the weather can be rather unpredictable. The forecast is looking partly sunny, but we would recommend packing for all occasions:
- Check the weather before you leave home
- Wear sunscreen and bring a hat
- Pack a jumper and a raincoat (umbrellas cannot be taken into the venue)
- Wear comfortable shoes to dance the night away!
There will be a number of food and drink options available within the Bowl. The venue is licensed and alcohol will be available to purchase from bars on site. BYO alcohol is prohibited.
Patrons are welcome to bring a small picnic (some snacks are okay, but leave the buffet at home!) to enjoy through the afternoon. Prohibited items include: sharp knives, glass of any kind, drugs and alcohol.
You are welcome to bring a picnic rug, however chairs of any kind will not be allowed within the Bowl. Please be mindful that this will be a sold out event, and as the event fills up you may be asked to reduce your footprint.
I don’t want to miss anything! When are my favourite bands playing?
SET TIMES
4:00PM – Gates open
5:00PM – Bumpy
6:30PM – Marcus Miller
8:30PM – Herbie Hancock
10:00PM – Event ends
Plus DJ JNETT playing between acts.
Can I leave the event and return later on?
No, there are no pass outs for Jazz at the Bowl.
Ticketing
Can I purchase a Gift Voucher?
Yes, gift vouchers are available through our website here.
Gift vouchers can be used for tickets to events sold through the Melbourne International Jazz Festival and can only be used for purchases through the MIJF website or over the phone by calling (03) 9001 1388. Vouchers are not valid for purchases directly through venues.
Vouchers are valid for 3 years from the date of purchase.
I’m having trouble logging into my account
If you purchased with us, or have made a donation since 2019, you will already have a MIJF account on our website and ticketing system. Just enter your email at the checkout and click the ‘forgot password’ link to reset your password and access your account.
If you’re still having issues accessing your account please give us a call on (03) 9001 1388 or email info@melbournejazz.com
I can’t find my ticket
For tickets purchased through the Melbourne International Jazz Festival website you can re-send your confirmation email containing your tickets by logging into your account on the website, clicking on your name in the top right hand corner of the screen and selecting the order. Or feel free to give us a call on (03) 9001 1388.
For tickets purchased through individual venues, please contact the place of purchase.
What happens if I’m running late?
The Festival and Venues reserve the right to exclude late-comers or admit them only if there is a suitable moment in the performance.
Make sure you check the time and venue on your ticket carefully.
We regret that we are unable to provide refunds if you miss the event.
Covid-19
What happens if an event is cancelled due to COVID impacts?
In the event that COVID-related impacts require us to cancel, reschedule or restrict capacities at one or more shows, ticketholders will be contacted directly with instructions and options for their purchase.
What happens if I can’t make it to a show due to COVID-19?
We continue to offer some added flexibility within our ticketing policy so that you can book with confidence.
Please contact us via email on ticketing@melbournejazz.com or call (03) 9001 1388 prior to 10am on the day of your performance. We are unable to guarantee a refund or exchange after the event.
Click here to read our full ticketing and refunds policy.
If you purchased your ticket through the venue or an authorised seller, you’ll need to contact them directly.
COVID Safety
The safety of our artists, audiences and staff continues to be our number one priority. We follow Victorian Government health guidelines and work closely with our venues to make sure that all events planned as part of the 2024 Festival are COVID-Safe.
Getting Involved
There are lots of ways to get involved in the Melbourne International Jazz Festival:
Volunteering
Our festival would not be possible without the dedicated group of volunteers who give their time and skills during and in the lead up to the festival. More information about the MIJF volunteer program can be found here.
Employment
MIJF has a small year-round team. Each year we have a limited number of contract positions that are advertised in the lead up to the festival. Opportunities are advertised on the Employment section of our website here and also through our e-news and social media.
Performing
MIJF is a fully curated event, as such invitations to perform are extended by the Festival’s Artistic Director and there is no open registration process. If you are interested in participating as a performer we do take expressions of interest for specific projects.